Wyndham Garden Franchise
Audited FinancialsRisk Score
Pending analysis
Investment Range
$448,063 - $18,513,373
Franchise Fee
$24,000
Total US Locations
65
Business Summary
Wyndham Garden operates upscale select-service guest lodging facilities, typically located in airport, urban, and suburban areas. These facilities provide flexible space for small to midsize meetings and offer streamlined food and beverage dining options. The Wyndham Garden system includes proprietary marks, operating standards, reservation and property management systems, marketing programs, and training for its franchisees.
Corporate History
Wyndham Franchisor, LLC was formed on December 4, 2017, as a Delaware limited liability company. It operates as a subsidiary within a larger corporate structure, with its ultimate parent being Wyndham Hotels & Resorts, Inc. (WHR). WHR itself was created on May 31, 2018, through a tax-free spin-off of the hotel and transient lodging businesses from Wyndham Worldwide Corporation. The predecessor to Wyndham Franchisor, LLC was Wyndham Hotels and Resorts, LLC (previously known as Wyndham Franchise Systems, LLC), which began offering franchises similar to the current Wyndham Garden offering on October 12, 2005. Wyndham Franchisor, LLC acquired the right to franchise hotels using the Wyndham Garden system in March 2018.
Financial Overview
Investment Range
$448,063 - $18,513,373
Franchise Fee (Low)
$24,000
Franchise Fee (High)
$70,000
Royalty %
5%
Marketing %
3%
Equipment Costs (Low)
$195,551
Equipment Costs (High)
$1,784,177
Working Capital
$170,308
Audited Financials
Yes
Offers Financing
Yes
Financing Details
Wyndham Franchisor, LLC offers potential franchisees several financing options. Franchisees may defer payment of the Initial Fee, typically for a short term (90 days or until the facility opens). This deferral does not accrue interest unless there is a payment default and requires the franchisee and their owners to sign an Initial Fee Note. The franchisor also provides Development Incentives for new construction and conversion facilities. These are loans that are gradually forgiven over the term of the Franchise Agreement, with either 1/20th or 1/15th of the original amount forgiven annually, and they bear no interest unless there is a default. There are specialized Women Own the Room ("WOTR") Development Incentives, targeting up to $2,500 per guest room (not exceeding 50% of the franchisee's equity investment) for women-owned franchisees, and Black Owners & Lodging Developers ("BOLD") Support, which may also include a Development Incentive. In addition, Wyndham Franchisor, LLC participates in a Third Party Financing Program with Sculptor Real Estate Acquisition LP. This program offers senior mortgage loans from Sculptor for hotel construction (up to a 70% loan-to-cost ratio) and may include additional mezzanine or Development Incentive loans from Wyndham Hotel Group (the franchisor's immediate parent) for up to a 5% loan-to-cost ratio, bringing the total financing up to a 75% loan-to-cost ratio. These loans typically have an interest rate that is the greater of Term SOFR or 3.5%, plus 5.9%, along with a 1.25% origination fee. The loans are payable interest-only over a 36-month term, with options for extensions. An exit fee of 0.75% of the maximum principal is also charged, and Sculptor requires a minimum 1.25x return on the loan principal.
Performance Metrics
Total US Locations
65
Franchised Units
65
Corporate Units
0
Franchising Since
2005
Legal & Compliance Analysis
Recent Litigation
Yes
Bankruptcy
No
Litigation Count
11
Litigation Summary
Wyndham Franchisor, LLC is currently involved in two pending lawsuits. One case, filed in July 2023, is a breach of contract claim against Avonos Airport, LTD and Stephen Ewaskiw, with a counterclaim filed by the defendants. The second pending case is a class action suit from December 2014, alleging that Wyndham Worldwide Corporation and its affiliates (including Wyndham Franchisor, LLC) charged an undisclosed "Destination Marketing Fee" in Canada. The franchisor and its affiliates have also been involved in several resolved litigations. These include a class action regarding alleged misleading resort fees that was settled in February 2020, a lawsuit alleging a violation of FTC rules and breach of contract settled in May 2016, and a class action concerning the alleged surreptitious recording of telephone conversations with consumers that was dismissed in October 2016. Other resolved cases include an FTC lawsuit related to cyberattacks dismissed in December 2015, an antitrust lawsuit concerning online hotel room sales settled in February 2019, and a Minnesota Franchise Act violation claim that was settled in August 2015. Additionally, a class action regarding telephone conversation recording was dismissed in November 2015, and a breach of contract suit related to service fees was dismissed in January 2015. One litigation against a terminated franchisee for non-payment was filed in January 2023 and is pending.
Bankruptcy History
Wyndham Franchisor, LLC has no bankruptcy information that is required to be disclosed in this FDD.
Agreement Terms
Renewal Conditions
Wyndham Garden franchisees generally do not have automatic renewal rights. However, if required by applicable law, a franchisee may apply for a new franchise agreement by providing notice 6 to 9 months before their current agreement expires. To qualify for renewal, franchisees must meet the then-current requirements for new applicants, which could involve signing a new agreement with potentially different terms and fees, executing a general release of the franchisor and its affiliates, completing a property improvement plan, and paying a standard renewal fee.
Training & Support Program
Franchisor Assistance
Wyndham Garden provides comprehensive assistance to its franchisees. Before opening, the franchisor assists with site approval and conducts property inspections for conversion facilities. For new construction, they offer access to prototype architectural drawings and review/approve architectural plans. Franchisees receive the Standards of Operation and Design Manual containing facility and equipment specifications, information on approved suppliers, and a design review service for custom interiors (for a fee). Mandatory pre-opening support includes General Manager Certification (Hospitality Management Program) and Opening Training for staff. Optional online media campaigns for the facility's opening are also available. After opening, Wyndham Garden continues to offer access to the Manual, hosts System conferences and regional summits, and performs announced and unannounced facility inspections and 'mystery shops'. Ongoing operational support is provided via email, telephone, and the System's intranet, with field team visits for on-site assistance and consultation during inspections. Franchisees gain access to a proprietary online platform for brand-specific information and business tools. The franchisor provides information on approved suppliers, maintains a computerized Central Reservation System (CRS), and offers a Signature Reservation Service where professional agents handle reservation inquiries. Optional comprehensive revenue management programs (Standard and Premium) are available for an additional fee. Franchisees also get access to a customer experience software platform (Medallia) and a guest engagement platform. An optional remote local sales service is also offered for a monthly fee. Continuing education is provided through Wyndham University for an annual fee, including regional workshops and an additional attendee to the HMP annually. General managers are required to attend an annual national leadership conference. Remedial and product quality training may also be mandated for performance issues.
Initial Training Hours
74
Training Location
Corporate designated location (Parsippany, NJ, or central North America) or online, and on-site at the franchisee's facility.
Ongoing Support
After a Wyndham Garden facility opens, franchisees receive ongoing access to the confidential Standards of Operation and Design Manual, which outlines System Standards. The franchisor may organize System conferences and periodic regional summits. Regular announced and unannounced facility inspections and 'mystery shops' are conducted. Operational support and information are provided through email, telephone, and the System's Intranet site, with field team visits offering on-site support and consultation during inspections. Franchisees also gain access to a proprietary online platform that provides brand-specific information and business tools. The franchisor continues to provide information on approved suppliers and maintains a computerized Central Reservation System. A Signature Reservation Service (SRS) is offered, where professional agents handle reservation inquiries. Optional comprehensive revenue management programs (Standard and Premium) are available for an additional fee. Franchisees also get access to a customer experience software platform (Medallia) and a guest engagement platform. Additionally, an optional remote local sales service is available for a monthly fee. Continuing education is provided via Wyndham University for a $4,000 annual fee, including regional workshops and an additional attendee to the Hospitality Management Program (HMP) annually. General managers are required to attend an annual national leadership conference. Remedial and product quality training can also be mandated if performance issues arise.
Franchise Requirements
Ideal Candidate Profile
Wyndham Garden seeks franchisees who are property owners, though direct personal involvement in daily operations is not strictly required. If the franchisee chooses not to manage the facility personally, they must hire a management company or an individual manager. This manager must possess significant training and experience in general management of similar lodging facilities and must successfully complete the franchisor's training program. The franchisor reserves the right to require a third-party manager approved by them, particularly if the franchisee lacks substantial hotel management experience or is receiving a Development Incentive.
Industry Experience Required
No
Management Experience Required
No
Sales Experience Required
No
Technical Skills Required
No
Operational Details
Location Type
Commercial
Owner Participation
Absentee Allowed
Territory Type
Non-Exclusive
Staff Count
74
Territory Size Requirements
Wyndham Garden does not typically provide a standard protected territory. However, if the franchisor chooses to grant a protected territory, its size and boundaries may be defined in the Franchise Agreement. This definition could be based on a specific radius from the facility's front door, an irregular area bounded by streets, highways, government jurisdictions, or natural features, or by latitude and longitude. These boundaries may be described in text, depicted on a map, or both. The franchisor explicitly states that there is no minimum size for a protected territory that they offer.
Staffing Notes
Wyndham Garden requires franchisees to make all employment decisions for their facility, including recruitment, hiring, firing, scheduling, and compensation. All personnel employed in designated positions must attend and successfully complete the franchisor's initial training programs, as well as any other required training. The general manager must complete the Hospitality Management Program, Human Trafficking Prevention Training, and Count on Us training. All other team members are required to complete specific Count on Us trainings, which include modules on introduction, overview, public space and guest room cleaning, laundry procedures, room attendant safety, and food service if applicable. For new construction and conversion hotels, staff also receives mandatory Opening Training on-site. If the franchisee does not personally manage the facility, they must hire a management company or individual manager with significant training and experience in similar lodging facilities.