Window Genie Franchise
Audited FinancialsRisk Score
Pending analysis
Investment Range
$125,600 - $300,000
Franchise Fee
$32,000
Total US Locations
103
Business Summary
Window Genie operates a specialized business that provides window cleaning, pressure washing, holiday lighting, gutter cleaning, and window tinting services. Window Genie also offers additional services like deck cleaning and sealing, gutter re-securing, concrete and paver cleaning and sealing, and house washing. These services are provided to residential and small commercial markets, while window tinting is also offered to high-rise commercial clients.
Corporate History
The Window Genie brand originated with its predecessor, FOR Franchising, LLC, which was established in Ohio in 1997 and began offering Window Genie franchises in 1998. In 2016, Dwyer Franchising LLC, also known as Neighborly, acquired FOR Franchising LLC. Later, in November 2020, Window Genie SPV LLC was organized in Delaware and became the franchisor for all Window Genie businesses in March 2021 as part of a securitization financing transaction. In August 2021, Nest Bidco Inc., controlled by investment funds affiliated with Kohlberg Kravis Roberts & Co. L.P. (KKR), became the indirect parent company of Window Genie SPV LLC.
Financial Overview
Investment Range
$125,600 - $300,000
Franchise Fee (Low)
$32,000
Franchise Fee (High)
$47,500
Royalty %
7%
Marketing %
2%
Equipment Costs (Low)
$25,800
Equipment Costs (High)
$58,300
Working Capital
$65,950
Audited Financials
Yes
Offers Financing
Yes
Audit Opinion
Unqualified opinion
Financial Health Notes
Window Genie SPV LLC's financial performance is guaranteed by its direct parent, Neighborly Assetco LLC. The financial statements for Neighborly Assetco LLC and its subsidiaries show consistent positive net income and strong member's equity for the years ended December 31, 2024, and 2023. The company also maintains a healthy current ratio, indicating sufficient current assets to cover current liabilities. The independent auditor provided an unqualified opinion, with no substantial doubt raised about the company's ability to continue as a going concern. While a broader parent company, Neighborly Company (which does not guarantee Window Genie's obligations), reported net losses and a significant goodwill impairment in 2023, the guarantor entity for Window Genie appears financially sound and compliant with its debt covenants.
Financing Details
Window Genie may, at its sole discretion, offer to finance a portion of the initial franchise fee for qualified prospective franchisees. This financing can cover up to 70% of the initial franchise fee, and potentially up to 80% for those meeting specific requirements. Interest rates for this financing range from 9% to 12% annually, depending on the franchisee's credit score (9% for scores of 700 or more, up to 12% for scores under 600). Repayment terms vary based on the loan amount, typically ranging from up to 5 years for loans less than $45,000 to up to 9 years for loans greater than $150,000. Franchisees must provide a security interest in their business assets, and owners of legal entities may be required to personally guarantee the debt, with a spouse's guarantee also possibly required. Loan payments will begin approximately two months after completing the initial training program and are made via automatic bank draft. Window Genie does not currently earn income from referring franchisees to third-party lenders, though this policy could change in the future. In limited circumstances, Window Genie may also offer to finance a portion of the renewal fee at a 12% interest rate for qualified franchisees.
Performance Metrics
Total US Locations
103
Franchised Units
103
Corporate Units
0
Franchising Since
1998
Legal & Compliance Analysis
Recent Litigation
Yes
Bankruptcy
Yes
Litigation Count
5
Litigation Summary
Window Genie has been involved in several legal matters. Its predecessor, FOR Franchising LLC, had a California Consent Order in 2017 for failing to submit advertisements to the Commissioner and an Assurance of Voluntary Compliance in Florida in 2014 regarding advertising claims about 'hurricane film.' Currently, Window Genie SPV LLC has two pending lawsuits filed in 2024 against franchisees to collect outstanding monies. Additionally, an affiliate's predecessor, Molly Maid, Inc., was involved in a Kansas Consent Judgment in 2010 related to consumer protection allegations concerning background checks and gift certificate sales, which was satisfied in 2011.
Bankruptcy History
Window Genie itself has no direct bankruptcy history. However, its indirect parent company, Nest Bidco Inc., is controlled by investment funds affiliated with Kohlberg Kravis Roberts & Co. L.P. (KKR). Several portfolio companies controlled by KKR, but not directly involving Window Genie, have undergone bankruptcy proceedings: The Collected Group LLC (a fashion brand owner) filed for Chapter 11 reorganization in 2021 and emerged in 2021. Envision Healthcare Corporation (a healthcare provider) filed Chapter 11 reorganization in 2023 and emerged in 2023. Genesis Care Pty Limited (a healthcare provider) filed Chapter 11 reorganization in 2023 and emerged in 2024. IPI Legacy Liquidation Co. (a pharmaceutical company) filed Chapter 11 reorganization in 2023 and emerged in 2024. Lastly, Café Coffee Day (an Indian cafe chain) faced an insolvency resolution filed in 2024, which was subsequently set aside in 2025.
Agreement Terms
Initial Term
10 years
Renewal Term
10 years
Renewal Conditions
To renew their franchise agreement, Window Genie franchisees must not be in default of their current agreement, must have satisfied all monetary and other material obligations on time, and must be in good standing, having received no more than two written notices of default during the term. Franchisees must not have failed to meet the Minimum Performance Standards for any two calendar years or measurement periods during the term. They must also provide written notice of their intent to renew between 180 and 240 days before the current term ends. Additionally, franchisees and their guarantors are required to sign a general release of claims, pay a renewal fee of $5,000, complete all then-current training requirements, and sign the current version of the franchise agreement, which may include materially different terms, conditions, and fees.
Training & Support Program
Franchisor Assistance
Window Genie provides comprehensive support to its franchisees. Before opening, the franchisor offers guidance on site selection, provides a list of approved supplies, an Operations Manual with detailed procedures, and initial training programs. Franchisees also receive opening support for their business. On an ongoing basis, Window Genie maintains a Marketing, Advertising and Promotion (MAP) Fund, regularly updates approved supplier lists, and researches new products and services. Franchisees receive periodic on-site visits for consultation, refresher training courses, and are required to attend annual regional meetings and conventions. The franchisor also provides continuous communication, support, and updates to the Operations Manual. Window Genie may offer suggestions on pricing policies and negotiate Key Account arrangements. Franchisees must participate in a Call Center Program and use a specific Computer System for operations and reporting, and have access to the system website and intranet for communications and data sharing.
Initial Training Hours
256
Training Location
Waco or Dallas, Texas, or an existing franchisee's office, or virtually
Ongoing Support
After opening, Window Genie franchisees receive continuous support including maintaining the Marketing, Advertising and Promotion Fund, updating lists of approved supplies and suppliers, and researching new products and services. The franchisor conducts periodic visits to provide consultation and guidance, and requires franchisees to attend refresher training courses, regional meetings, and annual conventions, for which a fee may be charged. Ongoing communication and support, along with updates to the Operations Manual, are also provided. Franchisees are required to participate in a Call Center Program for customer inquiries and use a designated Computer System and System Website, Intranet, and Electronic Communications for various operational and marketing functions.
Franchise Requirements
Industry Experience Required
No
Management Experience Required
No
Sales Experience Required
No
Technical Skills Required
No
Operational Details
Location Type
Hybrid
Owner Participation
Hands-On
Territory Type
Protected
Territory Size Requirements
Window Genie territories are generally defined by up to 50,000 qualified households. Franchisees can purchase larger territories beyond 50,000 qualified households for an additional fee of $0.50 per qualified household, up to a maximum initial franchise fee of $47,500 for a territory of 65,000 qualified households. A smaller 'Rural Franchise' may be granted for territories with at least 20,000 but not more than 40,000 qualified households, provided the area is not within a standard metropolitan statistical area. Qualified households are defined as those with an annual household income greater than $125,000, with an increased threshold of $150,000 in specific states like Hawaii, Washington, Oregon, Maryland, Massachusetts, the District of Columbia, California, New York, Alaska, and New Hampshire.