MaidPro Franchise
Audited FinancialsRisk Score
Pending analysis
Investment Range
$109,860 - $158,650
Total US Locations
237
Business Summary
MaidPro operates a business that provides residential and commercial cleaning services, along with other related services approved by the franchisor.
Corporate History
MaidPro Franchise, LLC began as MaidPro Franchise Corporation, a Massachusetts corporation, in January 1996, before converting to a Delaware limited liability company in July 2020. MaidPro started offering franchises in February 1997. An earlier affiliate, MaidPro, Inc., provided cleaning services and training from 1993 to 2020. In 2020, HS Group Holding Company, LLC acquired MaidPro, and in 2021, Threshold Brands, LLC acquired MaidPro from HSGH. MaidPro is now part of a larger portfolio of companies owned by The Riverside Company.
Financial Overview
Investment Range
$109,860 - $158,650
Franchise Fee (High)
$45,000
Royalty %
6%
Marketing %
2%
Equipment Costs (Low)
$7,500
Equipment Costs (High)
$8,500
Working Capital
$20,900
Audited Financials
Yes
Offers Financing
Yes
Audit Opinion
Unqualified opinion
Financial Health Notes
MaidPro's parent company and guarantor, HS Group Holding Company, LLC, reported a consolidated net loss of over $13 million for the year ended December 31, 2024. The company also has negative working capital, with current liabilities exceeding current assets by over $23 million. A significant portion of its long-term debt, over $30 million, is due in the next year, and the company is negotiating with lenders to extend its maturity date. These financial conditions lead the franchisor to highlight in its FDD that the guarantor's financial health calls into question MaidPro's ability to provide services and support to franchisees.
Financing Details
MaidPro may offer financing for up to the full amount of the initial franchise fee to qualified, creditworthy candidates. This financing is provided through a Promissory Note with an annual interest rate of 12%, repayable in monthly installments over up to 24 months. The note can be prepaid without penalty, and the franchisee's owners must guarantee the payments.
Performance Metrics
Total US Locations
237
Franchised Units
237
Corporate Units
0
Avg Square Footage
800
Franchising Since
1997
Legal & Compliance Analysis
Recent Litigation
Yes
Bankruptcy
No
Litigation Count
1
Litigation Summary
MaidPro had one litigation case in 2024. The franchisor initiated an arbitration against a former franchisee and its owners, alleging unpaid fees and violation of post-termination non-competition agreements. The matter was settled in June 2024, with the franchisee making payments and agreeing to adhere to the non-competition clause. MaidPro has no other reportable litigation.
Bankruptcy History
MaidPro has no bankruptcy history to report.
Agreement Terms
Initial Term
5 years
Renewal Term
5 years
Renewal Conditions
To renew, MaidPro franchisees must provide timely written notice of their intent to renew, not be in default under their current agreements, and not have received three or more default notices during the initial term. They must also have paid all outstanding fees to MaidPro or its affiliates, and be current with all vendors and suppliers. Franchisees are required to sign MaidPro's then-current franchise agreement, which may include different terms and conditions, along with a Renewal Amendment that typically includes a general release. They must also pay a renewal fee of $2,500, though this fee may be waived for franchisees renewing multiple locations simultaneously.
Training & Support Program
Franchisor Assistance
MaidPro provides extensive support to its franchisees. Before opening, MaidPro designates the territory and offers input on office location upon request. It provides an initial training program for up to two attendees at no charge, with additional attendees incurring a fee. Franchisees also receive access to MaidPro's manuals and employee training materials, along with four complimentary branded email and MaidPro Software user licenses for their first franchise, and support for handling phone inquiries. After opening, MaidPro maintains a toll-free number and call-routing system for communication and customer contact. It provides examples of advertising materials, guidance on administrative and operating procedures, and telephone and email support for operational issues. Franchisees can purchase additional software and email licenses. MaidPro also offers technical and cybersecurity support for its proprietary software, various business forms and templates, and digital marketing services, including management of online presence, websites, and review platforms.
Initial Training Hours
197
Training Location
Hybrid (remote/virtual and in-person at Boston, MA headquarters or alternative location)
Ongoing Support
After opening, MaidPro franchisees receive continuous support, including a toll-free telephone and call-routing system for communication and customer contact. MaidPro provides examples of advertising materials, guidance on administrative, bookkeeping, accounting, and general operating procedures. Franchisees have access to reasonable telephone and email support during normal business hours for operating issues. MaidPro also offers technical and cybersecurity support for its proprietary MaidPro Software, along with various forms and templates. Digital marketing services, including support and management for websites, business profiles, and review platforms, are also provided. Additionally, MaidPro may offer or require franchisees to attend additional training programs, conferences, or on-site training sessions, which may incur registration fees or hourly charges.
Franchise Requirements
Ideal Candidate Profile
MaidPro seeks creditworthy individuals or business entities whose operating principal must actively and directly supervise the franchise full-time, devoting their best efforts to its operation. The operating principal must successfully complete the initial training program and hold a majority interest in the franchise. If a General Manager is hired, they also require MaidPro's approval and must successfully complete the initial training.
Industry Experience Required
No
Management Experience Required
No
Sales Experience Required
No
Technical Skills Required
No
Operational Details
Location Type
Commercial
Owner Participation
Full-Time
Territory Type
Non-Exclusive
Territory Size Requirements
MaidPro territories are defined geographical areas based on zip codes, hard physical boundaries like streets or rivers, or Census Tracts. Each territory is designed to contain approximately 45,000 "Qualified Households," which are defined as households with a gross annual income over $100,000. The number of qualified households is determined using census data and customer analytic profiling.
Staffing Notes
MaidPro franchisees are solely responsible for all aspects of their employees, including hiring, firing, wages, benefits, scheduling, discipline, supervision, and record-keeping. MaidPro emphasizes that it is not a "joint employer" and does not control the franchisee's personnel policies. Franchisees must inform their employees in writing that MaidPro is not a joint employer. MaidPro does not provide training for the franchisee's general employees.