Inxpress Franchise
Audited FinancialsRisk Score
Pending analysis
Investment Range
$86,900 - $169,290
Franchise Fee
$42,500
Min Cash Required
$10,000
Total US Locations
60
Business Summary
InXpress businesses provide shipping, consulting, customer service, logistics, and other business services. InXpress businesses use third-party international, airfreight, express truck, and other transportation services through various domestic and international carrier companies. InXpress Businesses focus on promoting, advertising, soliciting, establishing, maintaining, and servicing customer accounts to provide discounted transportation services under contracts between InXpress and its carrier partners. Franchisees can operate their InXpress Business from home, an executive suite office, or other commercial office or retail space.
Corporate History
InXpress, LLC was established in January 2006 as a Utah limited liability company. It was initially organized as Allfreight Solutions, LLC, but changed its name to InXpress, LLC in April 2006. InXpress, LLC began offering franchises for InXpress Businesses in May 2006. The company itself does not operate businesses of the type it franchises. InXpress, LLC is a subsidiary within a larger corporate structure based in England, under Salt US Holdco LLC, Salt Bidco Limited, Salt Midco Limited, and Salt Topco Limited. An affiliate, InXpress Global Ltd. (IX Global), licenses the rights to use the InXpress system and trademarks, and has been granting master franchises in other countries since 2012. Other affiliates, such as InXpress Ltd. in the UK (formerly Express Worldwide, Ltd.), have been offering similar franchises since May 2004.
Financial Overview
Investment Range
$86,900 - $169,290
Franchise Fee (Low)
$42,500
Franchise Fee (High)
$50,000
Minimum Cash Required
$10,000
Royalty %
30%
Marketing %
1%
Equipment Costs (Low)
$1,000
Equipment Costs (High)
$7,000
Working Capital
$35,750
Audited Financials
Yes
Offers Financing
Yes
Audit Opinion
Unqualified opinion
Financial Health Notes
The FDD highlights a special risk regarding InXpress's financial condition, stating that its financial statements, as reflected in Item 21, call into question the franchisor's financial ability to provide services and support to franchisees. However, the audited financial statements within Exhibit B include an unqualified opinion from the auditors, stating that the consolidated financial statements present fairly, in all material respects, the financial position of Salt US Holdco LLC and Subsidiaries (InXpress's parent company) as of December 31, 2024 and 2023, and the results of their operations and cash flows for the years then ended in accordance with GAAP.
Financing Details
InXpress offers limited short-term financing for a portion of the initial fees, provided at its discretion. This option is available only to franchisees who have secured pre-approval from an outside lender but have not yet finalized that financing. If approved for this in-house financing, franchisees must pay $25,000 upfront upon signing the Franchise Agreement, with the remaining balance of initial fees (up to $40,000) due within 90 days. The promissory note for this financed portion does not accrue interest unless the repayment deadline is missed, in which case interest will apply at an 18% annual default rate or the highest rate permitted by law. Franchisees, and all owners if an entity, must also provide a personal guaranty. InXpress does not offer any other direct or indirect financing and does not guarantee franchisee notes or leases.
Performance Metrics
Total US Locations
60
Franchised Units
59
Corporate Units
1
Franchising Since
2006
Legal & Compliance Analysis
Recent Litigation
Yes
Bankruptcy
No
Litigation Count
4
Litigation Summary
InXpress has been involved in four litigation cases. Two of these cases from 2024 involve disputes related to Mandalorian Industries, LLC. In the first case, Harr Advisors, LLC obtained a judgment against Mandalorian Industries, LLC (a Colorado entity) and sought to apply it to InXpress Franchise No. 277, which is Mandalorian Industries, LLC (a Florida entity). InXpress held funds related to Franchise No. 277 and filed a motion to interplead to allow Harr and Mandalorian Florida to resolve the dispute, which remains pending. The court later ordered that Mandalorian Florida was not a party to Harr's Colorado lawsuit. The second case, filed by InXpress in May 2024 against Mandalorian Industries, LLC, alleged violation of trade secrets, breach of franchise agreement, breach of good faith and fair dealing, and unjust enrichment. InXpress secured a preliminary injunction, and the defendants' failure to participate led to a default judgment against them. Additionally, InXpress has two pending suits to collect overdue amounts from franchisees: one against XGS et al, originally filed in 2021 and pending a default judgment request, and another against Toth et al, filed in May 2023, where default certificates were obtained in April 2024.
Bankruptcy History
InXpress has no bankruptcy history to report. Item 4 of the Franchise Disclosure Document explicitly states that no bankruptcy is required to be disclosed.
Agreement Terms
Initial Term
5 years
Renewal Term
5 years
Renewal Conditions
To renew their InXpress franchise, franchisees must first allow InXpress to inspect the business records and make any necessary capital expenditures to align with current System modifications. They must satisfy all financial obligations to InXpress, demonstrate that no key employees have faced criminal or administrative investigations, and not be in default of the Franchise Agreement. Franchisees are required to provide written notice of their intent to renew between six and twelve months before the Initial Term ends, comply with their existing Franchise Agreement, sign a general release of claims (as permitted by state law), pay a successor fee of $5,000, and execute InXpress's then-current franchise agreement and any associated documents for the successor term. This new agreement may contain terms and conditions that differ materially from the original agreement. Franchisees must also meet InXpress's then-current qualifications for new franchisees and any training requirements.
Training & Support Program
Franchisor Assistance
Before opening, InXpress provides an initial training program, which can be online or in-person at its South Jordan, Utah headquarters. It loans or provides access to its confidential Manuals, designates the franchisee's Primary Franchise Market Area, and supplies a list of approved Carriers along with information on their products and services. During operation, InXpress continues to make Manuals available, offers advice on business operations based on reports and inspections, provides templates for marketing materials and business forms, maintains a system website, updates Carrier information, performs most billing and administrative services, and grants access to designated software. Optionally, InXpress may modify the System, conduct periodic on-site visits for consultation (at a fee if requested), administer a Brand Awareness Fund, hold national or regional conferences, and provide general guidance on competitive pricing.
Initial Training Hours
158
Training Location
Virtual or South Jordan, Utah
Ongoing Support
InXpress requires franchisees, designated managers, and other employees to attend periodic refresher or additional training courses, some mandatory. Any new Designated Manager must complete the New Franchise Business Training. Remedial training may be required if operational deficiencies are found during inspections. Franchisees must attend an annual business review at InXpress's South Jordan, Utah offices (or another designated location), bringing all requested records. Franchisees and their key personnel must also attend at least 80% of weekly "Vital Factor Accountability" calls during the first 12 months. An annual meeting of all U.S. franchisees at a designated location is mandatory, with an associated convention fee. Franchise owners and Designated Managers are required to attend advance carrier training in the U.S. within the first year of operation.
Franchise Requirements
Ideal Candidate Profile
InXpress, LLC looks for qualified individuals to operate its franchised businesses. Franchisees and their key personnel should not have any interest in or business relationship with any competitor. Owners, if the franchisee is an entity, must also sign a personal guaranty of the obligations. Beyond these, the document does not specify an extensive ideal candidate profile, focusing more on the business operations and financial requirements.
Industry Experience Required
No
Management Experience Required
No
Sales Experience Required
No
Technical Skills Required
No
Operational Details
Location Type
Hybrid
Owner Participation
Supervisory
Territory Type
Non-Exclusive
Territory Size Requirements
InXpress franchisees receive a designated Primary Franchise Market Area where they should focus their marketing efforts. However, the InXpress Franchise is a non-exclusive license and does not grant any exclusive area or territorial rights. Other InXpress franchisees may market and provide services in the same Primary Franchise Market Area. InXpress, LLC may restrict a franchisee's tele-prospecting, electronic marketing, direct marketing, and direct mail marketing activities to certain potential customers located in areas defined by designated postal zip codes if their marketing efforts interfere with existing franchisees. The franchisor reserves the right to own or franchise outlets at any location, sell similar services through alternate channels (including exclusively reserving the internet for itself), and acquire competing businesses, without granting the franchisee any rights or compensation within their Primary Franchise Market Area.
Staffing Notes
InXpress franchisees have sole authority and control over the day-to-day operations and employees of their InXpress Business. They are entirely responsible for recruiting, hiring, and training their personnel, as well as managing wages, taxes, benefits, safety, work schedules, conditions, assignments, discipline, and terminations, ensuring compliance with all workplace laws. Franchisee employees are not considered employees of InXpress. The InXpress Franchise must be managed by the franchisee, or if an entity, by a designated natural person (Designated Owner). A Designated Manager, if appointed, must devote full-time efforts to the daily operations and must be approved by InXpress and complete its training program. Franchisees must promptly hire a substitute Designated Manager if one is unwilling or unable to perform their duties.