Image One Facility Solutions Franchise
Audited FinancialsRisk Score
Pending analysis
Investment Range
$43,625 - $61,225
Franchise Fee
$23,500
Min Cash Required
$2,000
Total US Locations
20
Business Summary
Image One Facility Solutions operates a janitorial service business, providing cleaning and facility services to commercial businesses and government facilities. Franchisees use Image One's marketing techniques to solicit and secure clients on their own. In addition to standard janitorial services, franchisees may offer authorized services such as electrostatic disinfection, carpet cleaning, window washing, pressure washing, hard surface floor care, landscaping, parking lot sweeping, pest control, painting, handyman services, construction cleanup, snow removal, light bulb replacement, document shredding, HVAC, plumbing, electrical, recycling services, hood cleaning, and restroom sanitizing.
Corporate History
Image One Facility Solutions, Inc. was formed as an Illinois corporation on November 3, 2010. Some of its principals previously worked with a subfranchisor in the franchising business since 2001. Image One Facility Solutions, Inc. began offering Unit Franchises in the Chicago metropolitan area in 2011, which included providing marketing services to help franchisees secure cleaning accounts. In 2014, Image One Facility Solutions, Inc. expanded its offerings by launching IMAGE ONE Affiliate Franchises in markets both inside and outside Chicago. The Unit Franchise program was discontinued as of March 1, 2019, but Unit Franchises still operate in Chicago. The company's primary business continues to be offering and selling franchises.
Financial Overview
Investment Range
$43,625 - $61,225
Franchise Fee (Low)
$23,500
Franchise Fee (High)
$29,750
Minimum Cash Required
$2,000
Royalty %
10%
Marketing %
2%
Equipment Costs (Low)
$4,500
Equipment Costs (High)
$6,000
Working Capital
$3,500
Audited Financials
Yes
Offers Financing
Yes
Audit Opinion
Unqualified opinion
Financial Health Notes
Image One Facility Solutions, Inc. received an unqualified audit opinion on its financial statements for the years ending December 31, 2023, 2022, and 2021. The Illinois Addendum to the Franchise Disclosure Document, however, includes a special risk factor, noting that Image One Facility Solutions, Inc.'s financial condition, as reflected in its financial statements, calls into question its financial ability to provide services and support to franchisees. The balance sheet shows that Image One Facility Solutions, Inc.'s cash position improved from a deficit of $35,790 in 2022 to a positive $11,681 in 2023, and its line of credit payable significantly decreased from $315,000 in 2022 to $100,000 in 2023. Shareholder's Equity also moved from a deficit in previous years to a positive $122,372 in 2023. The auditors did not issue a 'going concern' qualification in their report.
Financing Details
Image One Facility Solutions, Inc. generally does not offer financing to its franchisees, except for military veterans, active duty military members, and First Responders. For these eligible individuals, Image One Facility Solutions, Inc. offers to waive the finance charge for a portion of the franchise fee. Under this program, the franchisee pays a down payment of $14,750, and the remaining $15,000 is financed over 30 months at $500 per month with a 0% interest rate. There is no prepayment penalty, but the loan is secured by a security interest in the franchisee's business and a personal guaranty from shareholders or members.
Performance Metrics
Total US Locations
20
Franchised Units
20
Corporate Units
0
Franchising Since
2011
Legal & Compliance Analysis
Recent Litigation
Yes
Bankruptcy
No
Litigation Count
1
Litigation Summary
Image One Facility Solutions, Inc. disclosed one concluded litigation case. In July 2022, Image One Facility Solutions, Inc. filed a lawsuit in Illinois against a former franchisee for breach of contract and tortiously interfering with Image One's business. The defendants denied the allegations and claimed Image One had not complied with its disclosure obligations under the Illinois Franchise Disclosure Act. The case was settled by agreement of all parties and dismissed by the court in March 2023. Other than this one case, Image One Facility Solutions, Inc. states no other litigation is required to be disclosed.
Bankruptcy History
Image One Facility Solutions, Inc. has no bankruptcy history to report for the franchisor or its key personnel.
Agreement Terms
Initial Term
15 years
Renewal Term
15 years
Renewal Conditions
To renew, Image One Facility Solutions, Inc. franchisees must provide written notice of their intent to renew between 9 to 12 months before the current term ends. They must be in good standing, without any defaults under their Franchise Agreement or other agreements. Franchisees are required to sign a Successor Image One Facility Solutions, Inc. Franchise Agreement, which may have materially different terms and conditions (though the royalty fee will not exceed the rate imposed on similarly situated renewing franchisees at that time). Additionally, franchisees must sign a general release of all claims against Image One Facility Solutions, Inc. and its associated parties.
Training & Support Program
Franchisor Assistance
Image One Facility Solutions, Inc. provides extensive support to its franchisees. Before opening, franchisees receive the Image One Training Program for up to three individuals, including classroom and on-site sessions, along with a loan of the operations manuals, lists of required equipment and supplies, and initial operational forms. During operation, Image One Facility Solutions, Inc. offers invoicing and accounting services, where it bills clients, collects payments, deducts fees, and remits the balance to the franchisee. They also conduct periodic quality control field visits, provide business development assistance like estimating expertise, proposal templates, references, and optional lead generation (for a fee). Franchisees have access to a client service call relay, a telephone hotline, and advice on local advertising. Image One Facility Solutions, Inc. also makes promotional literature available for purchase and conducts ongoing research and development. Franchisees are required to attend annual conventions, for which they pay travel, living expenses, and a registration fee. Additional training programs, seminars, and advanced management training may be provided, and retraining may be required if deficiencies are noted, with associated fees.
Initial Training Hours
150
Training Location
Corporate offices in Rolling Meadows, Illinois
Ongoing Support
After opening, Image One Facility Solutions, Inc. provides several ongoing support services. These include invoicing and accounting services where Image One Facility Solutions, Inc. handles client billing, collects payments, deducts fees, and remits the balance to the franchisee. They conduct periodic quality control field visits to client buildings and offer recommendations. Franchisees receive ongoing assistance with business development through estimating expertise, custom proposal templates, references, and optional paid leads. The local office relays service calls from clients, and a telephone hotline is maintained for informational assistance and emergencies. Image One Facility Solutions, Inc. also provides advice on local advertising, makes promotional literature available, and offers special non-routine guidance for unusual operating problems. Research and development for new products and techniques are continuous. Franchisees are required to attend annual conventions and may be required to attend additional training programs or retraining sessions if deficiencies are identified or if clients express dissatisfaction.
Franchise Requirements
Industry Experience Required
No
Management Experience Required
No
Sales Experience Required
No
Technical Skills Required
No
Operational Details
Location Type
Home-Based
Owner Participation
hands-on
Territory Type
Protected
Territory Size Requirements
Image One Facility Solutions, Inc. grants franchisees a protected territory that will include at least 5,000 businesses. The company defines the number of businesses in a given territory by using a demographics service, InfoUSA, which provides information on businesses within specific zip codes, including SIC (standard industry classification) codes. Additional territories, if purchased, must be contiguous to the initial territory or another additional territory and will also include at least 5,000 businesses.
Staffing Notes
Image One Facility Solutions, Inc. requires franchisees to maintain a competent and conscientious staff, employing the minimum number of employees necessary to meet anticipated business volume and system goals. Franchisees are solely responsible for all employment decisions, including hiring, training, compensation, and compliance with federal immigration laws. If an Image One Facility Solutions, Inc. franchisee operates more than two territories, they must employ a full-time salesperson for marketing and client development. All employment applications used by franchisees must clearly state that applicants are applying to work for an independently owned franchise, not for Image One Facility Solutions, Inc. or any other company.